Privacy and security

Privacy and security

General terms of use of the platform

TERMS AND CONDITIONS FOR USING SERVICES ON THE WEB SITE OF THE COMPANY 

EDOKTOR LIMITED 



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EDOKTOR Limited is owner of the web sites www.myedoktor.comand also of smartphone applications with the name "edoktor" and "myedoktor", and all of them are working together through software, that is enabling online consultations. EDOKTOR Limited does not engage in the practice of medicine or other licensed professions, or it has intention to replace the relation doctor – patient that is regulated by the state law. 


Terms "we", "us" and "our" in our website and in "terms and conditions" are referred to EDOKTOR Limited. Visiting our websites, You are becoming part of our "Service" and completely accepting our terms and conditions ("General terms and conditions of using services", "Conditions"). These General terms and conditions of using Services are implied on all users of the websites and smartphone applications enlisted at the beginning. 


We are kindly asking You to carefully read these General terms and conditions of using Services before accessing our websites or use of the same. Accessing or using any of parts internet sites, you are completely agreeing with all obligations that are part of these General conditions of using Services. If you are not agreeing with these terms and conditions that are part of this contract, then you can't access these websites or use any of the services. If these General terms and conditions of using Services are considered an offer, acceptance is limited only to the acceptance of these General terms and conditions of using Services.


Any new content or tools that are added to already existing websites are also susceptible to application of these same General terms and conditions of using Services. You can see newest version of these General terms and conditions of using Services at any time at these websites. We adhere to update, change or replace any part of these General terms and conditions of using Services announcing updates and/or changes on our websites. Your responsibility is to check from time to time is there any changes on these websites. Your continuous use or accesses to these web sites after announce any changes is showing acceptance of the changes.  


1. PART – GENERAL TERMS OF USE OF EDOKTOR LIMITED WEB SITES 


With your acceptance of General terms and conditions of using Services, You are declaring that you are an adult according to the regulations of the state you are living in. Minors can't use services of EDOKTOR Limited web sites, exceptional if they have supervision of an adult person. Minors can't open their profile at the EDOKTOR Limited web sites. Adults can ask for an advice or consultation from our medical experts for minors. 

You are not allowed to use our products for any kind of the illegal or unauthorized purposes neither You can, while using our Services, to break any of the laws from the legal jurisdiction that you are part of (including, among the other things, copyright regulation). Violation any of any regulation from these Conditions is leading to immediate stop of providing our Services from our side. 


2. PART – GENERAL TERMS AND CONDITIONS 


We reserve the right at anytime to deny to give the service to anyone from any imaginable reason. You understand that Your content (except information about Your credit card) can transfer without encryption and that it can include (a) tramsfer through different networks; and (b) changes so it could be adequate and to adjust it to tehnical requests connecting on our networks or devices. Data about Your credit card will always be encrypted during transfer through networks. It is highly forbbiden to reproduce, duplicate, copy, sell or to use any part of our Services, use our services or to access them also nor to access any of the contacts on our web sites through which services are provided, and not to have strictly written approval that is issued by us. Paragraph titles in this Agreement is used only for easier managing and they are not limiting these Conditions nor they affect them in any other way. 


3. PART – ACCURACY OF INFORMATION 


We are not responsible in any case for accuracy of information available on our websites and smartphone applications. Material on these websites is offering only like general information and it should not be relied on or used as the sole basis for decision-making without consulting primary sources of information. Any reliance on material contained on these websites is solely a matter of your personal risk-taking. We adhere rights to change the content at any time, but we are not obligated to update any information at our website. You are agreeing that it is Your responsibility to follow changes on our websites. 


4. PART – CHANGES OF SERVICES AND/OR PRICES 


Prices for our services are variable, without any prior notice about it. 

We are holding right to change at any time or to stop providing Services (or any part or content of it) without prior notice at any time. We are not responsible to You or any third party for any changes, price changes, suspension or termination of providing Services.

Current service prices are as follows:


Chat i Video call 39   eDoc credits (VAT included) 

Second opinion 139  eDoc credits (VAT included)


Subscription


Monthly subscription eDoc credits; Included:     .


6 month subscription eDoc credits; Included:      .

 

5. PART – SERVICES


All product descriptions and services or prices for products and services are subject to change at any time without prior notice, according to our internal need. We are holding the right to stop offering any product or service at any time. Any offer of any product or service that you find on these web sites is not usable, if it is forbidden somewhere. We do not guarantee that quality of any of products, services, information or other materials that you bought or procured will fulfill your expectations, nor that will any of mistakes be corrected in  providing Services.


My EDOKTOR DOES NOT MAKE MEDICAL DIAGNOSES; DETERMINE NEITHER THERAPIES NOR ISSUING PRESCRIPTIONS OF ANY KIND. ALL DATAS THAT ARE OFFERED AT Edoktor WEB PAGES AND/OR SMARTPHONE APPLICATION OR CONNECTED FOR ANY WAY OF COMMUNICATION THAT IS SUPPORTING Edoktor, INCLUDING, BETWEEN OTHER THINGS, COMMUNICATION BETWEEN Edoktor MEDICAL EXPERTS AND CONSUMERS HAS PURPOSE TO SERVE ONLY AS A GENERAL INFORMATION, AND NOT IN ANY WAY TO ESTABLISH A DOCTOR-PATIENT RELATIONSHIP AS DEFINED BY THE APPLICABLE LEGISLATION IN BOSNIA AND HERZEGOVINA. Edoktor IS NOT SUBSTITUE FOR PROFESSIONAL MEDIAL DIAGNOSE OR THERAPY. RELYING ON ANY INFORMATION THAT IS PROVIDED BY Edoktor OR ANY OTHER MEDICAL EXPERT Edoktor MEAN THAT YOU ARE TAKING EXCLUSIVE RISK OF RELYING ON THE SAME. 



6. PART – ALTERNATIVE TOOLS 


We can offer You access to the third party tools on which we don’t have supervision nor any control nor we enter data in the same. You acknowledge and agree that we provide access to such tools "as seen" and "as available" without any warranties, binding representations or conditions of any kind and without any endorsement by us. We have no responsibility of any kind that may accrue from or be related to Your use of alternative third party tools.

Any use of alternative tools from Your side that are offered through these web sites is exclusively on Your own risk and according Your discretion, and you have to secure that you are acknowledged with terms and conditions and approving use of conditions under which the tools are provided by third party service providers.

In the future, we also can offer you new services and/or content through these websites (including launch of new tools and offers). On that new content and/or services General terms and conditions are applying.


7. PART – THIRD PARTY CONNECTIONS (LINKS)


Certain content, products and services available on our websites at our web addresses may include third party materials. Third party connections (links) on this website may direct you to third party websites that are not affiliated with us. We are not responsible for the research or evaluation of the content or accuracy, and we do not warrant or assume any responsibility for any third party materials or third party websites, nor for any other third party materials, products or services. We are not responsible for any losses or harms connected with purchase or use of services, products, sources, content or any other transaction conducted for third party web sites. Please check rules and practice of third party carefully, and be sure that you understand them before you include yourself in any kind of transaction. Complaints, requests, concerns or questions regarding third party products should be addressed to the relevant third party.


8. PART – ALL TYPES OF USER COMMENTS AND MESSAGES 


If, at our request, you send certain specific comments or, without our request, send us creative ideas, advice, suggestions, plans or other materials, either online, by e-mail, regular mail or in any other way (jointly covered by the term: 'comments'), you agree that we may, at any time, without any limitation, edit, copy, publish, distribute, translate or otherwise use on any medium, any comments you forward to us. We may, but are under no obligation to do so, monitor, control, edit or remove content that we deem discretionary, offensive, threatening, defamatory, derogatory, or otherwise offensive or infringing the intellectual property rights of any party or this General terms and conditions of use of the Service.

You acknowledge that your comments will not infringe any rights of any third party, including copyright, trademark rights, privacy policies, identity rights or other personal rights, or intellectual property rights. You further acknowledge that your comments will not contain defamatory or otherwise illegal, derogatory or obscene material, or contain any computer viruses or other malicious software (malware) that could in any way affect the operation of the Services or any related web sites. You are not allowed to use fake e-mail addresses, to pretend that you are somebody else or in any other way bring to confusion us or third party about question of sources any kind of the comments. You are exclusively responsible for any kind of the comments and their accuracy. We are not responsible and we don’t take any civil responsibility for any kind of the comments that are published from Your side or side of any third party. 


9. PART – PERSONAL DETAILS  


Our Privacy Policy applies to your submission of personal information through our website. To view our Privacy Policy, click HERE (EU GDPR)

10. PART – ERRORS, INACCURACIES AND OMISSIONS 


Occasionally, errors in the description of the service, their prices, and promotions may appear on our website. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information within the Service or on any linked website is inaccurate at any time without notice (including the time after you have already turned out your order). We undertake no obligation to update, correct or clarify the information within the Service or on any relevant website, including, but not limited to, pricing information, except as required by applicable law. 

No update or refresh date is provided within the Service or on any relevant website indicates that all information within the Service or on any relevant website has been modified or updated.


11. PART – PROHIBITED USE 


Beside other prohibitions that are enlisted in General terms and conditions of use of Services, also you are not allowed to use web sites or their content: (a) for any illegal purposes; (b) to persuade others to commit or participate in any illegal acts; (c) to violate any international, regional or national regulations, rules, laws or regulations; (d) to infringe or damage our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, damage, defame, insult, disparage, intimidate or discriminate on the grounds of sex, sexual orientation, religion, origin, race, age, nationality or disability; (f) to transmit false or misleading information; (g) to upload or transmit viruses or malicious code that will or may be used in a manner that affects the functionality or operation of the Service or any linked websites, other websites or the Internet; (h) to collect or track the personal information of others; (i) to send unsolicited electronic mail such as spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any linked websites, other websites or the Internet. We reserve the right to terminate your use of the Service or any linked websites in violation of any prohibited forms of use. Do not use our sites or Content or Services to diagnose or prescribe therapy in a medical case. Do not use the Edoktor either Content or Services for a potential or actual medical emergency.


Only informative questions that are asked for educational purposes are allowed. 

It is not allowed to ask questions about personal health – it is not allowed for You to take out facts that will give impression that questions are specific for individual patient. 

Questions can describe general situation, example, illness or symptoms, but question cannot contain sufficient facts so it is clear that they aren’t describing real, individual patient. 

When you are entering our Premium content and Services, including private conversations with medical experts, you need to be aware of following: 

There should be no requirements for prescribing, diagnosing or prescribing therapy


 

12. PART - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, make binding statements or guarantee that your use of our service will be uninterrupted, timely, secure or error-free. We do not guarantee that the results that may be obtained after using the service will be accurate or reliable. You agree that we may terminate your services from time to time for an indefinite period or cancel the service at any time without prior notice. 

You expressly agree that your use or inability to use the Service is solely at your own risk. The Service and all products and services provided to you through the Service are (unless we expressly state this) provided 'as is' and 'as' available for your use, without any representations, warranties or conditions of any kind, either express or implied, including any implied warranties or conditions of merchantability, fitness for a particular purpose, fitness for a particular purpose, durability, title and non-infringement.

Not in any case will the directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or recipients of Smart Business Solutions doo Sarajevo be liable for any breach, loss, claim or any direct, indirect, incidental, punitive (punitive), special or consequential damages of any kind, including, but not limited to, loss of profits, loss of income, loss of savings, loss of data, replacement costs, or any similar damages, whether arising out of a contract, tort (including negligence), strict liability or otherwise arising out of your use of any service or any product you have acquired using the service, as well as any other claim relating in any way to your use of the service or any product, including, inter alia, any defects or omissions in any content or any loss or damage of any kind become the result of your use of the Service or any content (or product) that is posted, transmitted or otherwise made available through the Service, even if you are notified of the possibility of the said.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability will be limited to the fullest extent permitted by law.


13. PART – INDEMNITY


You agree to indemnify, not hold EDOKTOR Limited and our company founders, subsidiaries, affiliates, partners, employees, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, interns and employees, in case of any claims or requirements to be highlighted, including reasonable legal fees, incurred by a third party due to or arising as a result of your violation of these General Terms and Conditions of Use of the Services or the documents contained in the Terms in the form of a reference to them, or your violation of any third party law or rights.







14. PART – NOTICE ON HOW TO SUBMIT A CONSUMER COMPLAINT 




In accordance with the Law on Consumer Protection "………………..", no. …………………..) we inform consumers/users of the eDoktor that they can express displeasure with the purchased product or service provided by complaining. You can submit a complaint by e-mail to support@smartbs.eu or by mail to the address ………………………. We will respond to complaints within 10 business days. In case of need for a court ……………………..has jurisdiction.


15. PART – TERMINATION


Obligations and responsibilities of the contracting parties that appeared before the date of termination continue to apply after the termination of this contract for all possible purposes. These General Terms and Conditions of Use of the Services are in effect unless and until terminated by either You or us. You may terminate these General Terms and Conditions of Services at any time by notifying us that you no longer wish to use our Services or by simply ceasing to use our websites.

If, in our opinion, You fail, or we suspect you have failed, to comply with any regulation or paragraph of these General Terms and Conditions of Services, we may also terminate this Agreement at any time without previous notice.


16. PART - COMPLETE CONTRACT


These General Terms and Conditions of Services and any business policy or operating rules that we set on this website or in connection with the Services, constitute the entire contract and agreement between You and us, and are valid for Your use of our Service, take precedence over any previous or existing agreements, any forms of communication and proposals, whether written or oral, that take place between you and us. Any ambiguity in the interpretation of these General Terms and Conditions of Services and any business policies or operating rules that we have posted on this website or in connection with the Services constitute the entire agreement and agreement between you and us and is applicable to your use of the Services. Priority of application over any past or present agreements, forms of communication and proposals, whether oral or written, created between you and us (including, inter alia, any earlier versions of these General Terms and Conditions of Service). Any ambiguities in the interpretation of these General Terms and Conditions of Services shall not be construed to the detriment of the party who drafted them.


17. PART – CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SERVICE PROVISION 


You can always view the latest version of the General Terms and Conditions of Services at any time on these websites. We reserve the right to update, amend or replace any part of these General Terms and Conditions of Services by posting updates and changes to our websites. It is your responsibility to periodically check our websites for any changes. Your continued use of or access to our websites or Your request to the Services after the publication of any changes to these General Terms and Conditions of Service constitutes your acceptance of those changes.


18. PART – CONTACT INFORMATION 


All the questions that you have about General Terms and Conditions of Service you can send to us on our e-mail address: info@myedoktor.com


Updated: 26.02.2021

FAQs

Frequently asked questions

  • What do I need for successful online consultation?

    In order to have a live video or chat consultation with eDoktor you will need a mobile, tablet or laptop with a good camera, working microphone and adequate internet connection.

  • What if I missed my booked appointment?

    If you miss your appointment, please get in touch with our support team on support@myedoktor.com Please note if you are using our paid service, you will not be eligible for a refund. If you think you are going to miss your appointment, you can cancel up to 12 hours before your appointment start time for a full refund. If you cancel less than 12hours before, we will not be able to refund you.

  • What if my appointments gets disrupted?

    If your appointment get disrupted, please get in touch with our patient support team at support@myedoktor.com. You will got money refund.

  • What happens during online video/chat consultations?

    Online consultation is very similar to the physical consultation. The online doctor will discuss about your reasons for call, symptoms which you have. As it is a video consultation, they can also take a look at any affected areas, or listen out for symptoms. After that you will get recommendation about improving your current health condition.

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