Chat, Video or Second Opinion

CHAT:  Communicate online with a healthcare provider through live chat messages, 15 minutes. (add price)

VIDEO:  Communicate online with a healthcare provider through video call, 15 minutes. (add price).

SECOND OPINION:  Still have questions, ask for second opinion. You will receive a reply in no more than 48 hours from our experts.

GET A PRESCRIPTION:  Once you have consulted with a doctor by video or chat, they will, if you need it generate a prescription and send it to your local pharmacy to collect.


Frequently asked questions

  • What do I need for successful online consultation?

    In order to have a live video or chat consultation with eDoktor you will need a mobile, tablet or laptop with a good camera, working microphone and adequate internet connection.

  • What if I missed my booked appointment?

    If you miss your appointment, please get in touch with our support team on Please note if you are using our paid service, you will not be eligible for a refund. If you think you are going to miss your appointment, you can cancel up to 12 hours before your appointment start time for a full refund. If you cancel less than 12hours before, we will not be able to refund you.

  • What if my appointments gets disrupted?

    If your appointment get disrupted, please get in touch with our patient support team at You will got money refund.

  • What happens during online video/chat consultations?

    Online consultation is very similar to the physical consultation. The online doctor will discuss about your reasons for call, symptoms which you have. As it is a video consultation, they can also take a look at any affected areas, or listen out for symptoms. After that you will get recommendation about improving your current health condition.


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For quick and simple use of our platform, download our applications.